POLICIES

RESERVING YOUR DATE

To secure a date, we require a signed Contract and 25% deposit of total services (non-refundable and non-transferable).  All bookings are made on a "first-come-first-served" basis. We do not hold any wedding date, even pending a trial, without a Contract and deposit in place.

 

BRIDAL TRIALS

We invite you to our Studio for a trial - by appointment only. There is plenty of free parking in the lot. Each trial may take less than, or last longer than the 1 hour time slot, but is not to exceed 90 minutes.  If we are unable to achieve the look you desire after 90 minutes, we can either schedule another trial with you, or you may opt for another Artist, if available, (re-booking fees apply for either option). 

Bridal Trials are an optional service and must be paid in advance, by Venmo, cash, check or credit card. The payment must be received and clear prior to the trial date.  If you cancel/re-schedule, miss your appointment, or arrive more than 15 minutes late (without 24 hours minimum notice from the start of your scheduled time), you will forfeit your trial payment/ and appointment.  If you choose to book another trial, you will be charged another trial fee - same policies apply to all re-bookings.  

We strongly encourage using your Bridal Trial ONLY for its intended use - as a preview of your wedding day look.  Should you choose to use your Bridal Trial for any other purpose (including engagement pictures), you will still be responsible for payment regardless of weather conditions, etc., should you need to cancel/reschedule without 24 hours minimum notice from your appointment time. 

 

LATENESS

A $25 late fee will be charged for every 15 minutes of delay when a Client is late for a scheduled appointment time.  The Artist is not responsible for tardiness and unfinished hair/makeup due to any client being late. *If a client/wedding party is more than one (1) hour late without making contact with us, the assumption is that the client is a no-show. This results in the forfeiture of all deposits/payments and the person who has signed the Contract is still responsible for balance of payment.

 

CANCELLATIONS

You may cancel your event date at any time (in writing), however, any deposits/payments made will be forfeited. If you cancel your event date 30 days or less from the event date on your Contract, you are still responsible for the entire balance of payment, due by event date on your Contract. The person who has signed the Contract is the only person authorized to submit a change. We reserve the right to cancel a client/wedding day booking at any time, refuse service to anyone and/or leave premises, without penalty and without refund of deposit/payments made, in circumstances where there is a mismatch in expectations and/or the client is uncooperative, not open to suggestions, verbally abusive/ threatening or makes any member of our team feel uncomfortable. 
 

ADJUSTMENTS

Should any party member decline/miss a pre-arranged service or if you wish to decrease the total number of people receiving hair or makeup services at any time after we receive your signed Contract & deposit, you will still be responsible to pay the entire balance as listed on this Contract – with no refund. No exceptions.

You may not decrease the total numbers from one service area in exchange for the other. We do not allow swapping of services. The total count of people receiving hair and/or makeup services on the Contract is not transferable from one service area to the other. If you wish to add additional people to either service area after we receive your signed Contract/deposit, submit a request in writing to Flawless Finish Artistry, LLC so we can confirm if the request can be accommodated.

Add-ons are considered an increase to each service count, an additional service and an additional fee to be added to the current balance – due on the day of the event.

 

READY-BY TIME

The “Latest Time Everyone Should be Ready By” on your Contract is not an indication of how long the Artist(s) are expected to stay once everyone on the timeline is finished. The Artist(s) may leave the premises once services are complete, which may be prior to that time. All persons receiving services should be in the room at the designated start time or late fees will begin to apply if the Artists are left waiting and do not have a continuous flow of clients.